Careers

Y. Stern Engineering, a global company, is currently looking for a technically-minded Post Sales Service Representative to join our rapidly growing international organization.

RESPONSIBILITIES

Provide technical post sales service by email, phone and video conference to international markets
Assist customers in resolving issues and complaints concerning purchased products
Maintain contact with customers to obtain feedback regarding service quality
Develop and implement strategies effective for ensuring customer satisfaction
Ensure clients are tended appropriately in line with set customer service standards
Develop and optimize support and service processes, tools, and systems
Oversee all post-sales services provided to clients to ensure customer satisfaction
Maintain an up-to-date knowledge of current projects and new products
Provide periodic reports to management on all after sales activities
Ensure compliance with all general and company policies when carrying out job duties

REQUIREMENTS

Native English speaker with excellent communication skills and a technical background
Prior experience in customer relationship management and technical problem-solving
Innovative and creative thinking ability to apply proven approaches to new problems
Team-player attitude with a high comfort level working collaboratively.
Bachelor’s degree in a technical field preferred, or equivalent experience.

COMPENSATION

Compensation commensurate with experience and skills

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Clifton, NJ

Y. Stern Engineering, a global company, is currently looking for an experienced business leader to join our rapidly growing sales organization in the USA to head our North American sales & marketing activities.

SUMMARY

The successful candidate will have a strong background in developing sales strategies in the HVAC and Architecture & Design (A&D) industry and hands-on sales to architects, installers, contractors and distributors. The primary responsibility of the candidate is to drive sales as well as handle the day to day sales & marketing program activities. 

RESPONSIBILITIES

Develop periodic sales targets for the sales team and communicate targets to the sales team on a regular basis.

Provide leadership over the sales team while taking responsibility for team performance against targets.

Manage promotions and campaign activities to maximize sales and lead the sales team in new product launches.

Implement sales strategies that further the department’s agenda and drive enhanced revenue generation.

Maintain direct personal contact with key accounts, conduct presentations and meetings.

Preparation and submission of periodic forecasts.

Work with new and existent customers to assure proper project development.

Approve, orient and develop new distribution channels. 

SKILLS & EXPERIENCE

Minimum 3+ years related proven successful experience in a similar sales position in the A&D industry.

Hard driving sales skills, excellent overall business skills, superior negotiating and relationship skills.

Ability to work effectively and collaborate with all business partners in an international environment.

Superior organizational and time management skills. 

Ability to travel extensively and manage a flexible work schedule.

Proficient in computer skills – Word, Excel, PowerPoint and CRM database

EDUCATION

Bachelor’s degree a must.

COMPENSATION

Compensation commensurate with experience and skills

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Clifton, NJ

DESCRIPTION

Architectural Sales Professional to oversee our East Coast territory.​

Strong background in developing sales strategies in the HVAC and A&D industries

REQUIREMENTS

3+ years’ proven sales success in the HVAC and A&D industries

Ability to travel extensively and manage a flexible work schedule.

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